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System Maintenance & Support
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We provide application maintenance and support services to our clients. These systems are not necessarily developed by us. We assist our clients in managing the daily support services that they can focus their resources on their business operation. These services include System enhancement, Help Desk, Technical Support, IT Security Services, periodic health check, Problem Management, Business Continuity and Disaster Recovery, Configuration Management, Human Resources Management, Service Management and Project Management, Procurement. The services is not limited to a single system, but most of the applications in our clients’ office.That is we provide programme management of the support services of our clients applications to meet the stated service level agreement in various aspects.

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We provide application maintenance and support services to our clients.These services include

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Maintenance of the operating system
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Securing and Virus Protection
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DATA Backup and Restoration
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Email Services
Description
  • Patching and updating of the operating system
  • Ensuring correct resources are allocated for networking
  • Hardware and software installations
  • Hardware and software repairs
  • Printing related Issues
Description
  • Firewall policy management
  • Internet filtering
  • Desktop management
  • Server data security
  • Locking down of publicly accessible workstations
Description
  • Backup jobs monitored for success and failure
  • Backup tapes taken off site
  • Data integrity checks
Description
  • Email connectivity
  • Email server redundancy
  • Email virus scanning
  • Spam blocking
  • Content filtering
  • Distribution list Management
Description
  • Secure data communications
  • Easy/Secure login to the network
  • Reliability of the VPN gateway
  • Root cause analysis for access and speed problems
  • Investigation into congestion and bandwidth constraints
  • Maintenance of the VPN user base
Description
  • Purchasing of licenses
  • Maintaining software license agreements
  • Ensuring the correct versions of licenses are obtained
Title
Remote Access
Title
License Management
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